Terms of Service


These are the general terms and conditions applicable to the purchase of services from Cleria AS, Tollbugata 8a, 0152 Oslo, Norway ("Cleria") by the Customer ("Customer"/"Client").

By purchasing services from Cleria - and signing an order confirmation - the Customer accepts that the following terms and conditions apply.

1 Services
Cleria provides quantitative consumer research, respondent recruitment and data analysis to generate consumer insight on behalf of the Customer. The services for which these terms and conditions apply are specified in Cleria's offer document.
Cleria is continuously developing and expanding its services and may introduce changes in the services without prior notice to the Customer.
Cleria allows Customers to view the generated data persuent to their ordered service in pre-defined ways via its dashboard.

2 Grant of license and copyright notice
The Customer accepts to grant Cleria a perpetual, worldwide license to use texts and other relevant material such as images, logos, texts, product descriptions, etc. on its website and in communication towards the respondent community, for the purpose of Cleria services. Such license can include copyright or IP rights material for the Customer. The Customer cannot charge any fee or compensation for such license.
All other copyright and other intellectual property rights on Cleria's website and the material on our website are reserved.

3 Payment
Customer shall pay any invoice in accordance with the due date on the invoice.
Cleria may invoice the customer the full amount immediately upon accepting the offer, unless a payment schedule is outlined in the order confirmation.
A late payment fee will apply if the Customers payment is not received by Cleria within the agreed invoice due date. The late payment fee will be calculated in accordance with the late payments act.
Cleria may stop services from being continued if the Customer's due payment, including any late payment fee, is not received by Cleria.
Payment shall be made by wire transfer into Cleria's bank account.
If payment/invoicing is agreed to commence on the start of a particular research and/or wave and no research and/or waves take place within 6 months of the customer signing the order confirmation, Cleria reserves the right to invoice the full order amount. The amount invoiced will be credited to any research and/or waves executed in the future under the same order.

4 Use and ownership of aggregated data
Cleria is allowed to store, process and utilize data in aggregated form (anonymized data) for the benefit of product/service development, analysis, and improvement of Cleria's services and other legitimate business purposes.
Cleria retains ownership to any raw data generated by respondents, and the Customer cannot charge any fee for Cleria's use of such data.
Cleria does not reveal the identity or personal details of any respondent and will never share raw data with anyone outside of Cleria and/or it's affiliates.

5 Case studies
Cleria may wish to publish a summary of case studies on its website or other relevant media for marketing purposes. Publishing of case studies will only be made upon the written consent of the Customer.

6 Limited warranties
Cleria do not warrant or represent the completeness or accuracy of the information published on the website or that the material on the website is up to date or that all services on the website will remain available.
Cleria reserve the right upon due notice to the Customer to discontinue or alter any or all of our services, and to stop publishing our website and the client dashboard.

7 Limitations and exclusions of liability
Cleria is not in any way liable for any personal or economic injury suffered by a client as a result of using Cleria's services.
Cleria will not be liable to the Customer in respect of use of the Cleria services for any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill, including any special, indirect or consequential loss or damage.

8 Agreement
These terms and conditions shall constitute the entire agreement between the Customer and Cleria in relation to the Customer's use of our services and shall supersede all and any previous agreements between the Customer and Cleria in relation to the Customer's use of our services

9 Legal
These terms and conditions shall be governed by and construed in accordance with Norwegian law.
Any disputes relating to these terms and conditions shall be subject to the jurisdiction of the courts of Norway.